Library Information Line: (704) 416-0101
Call us to ask questions about your account or get answers on any topic. You can also email us. Please allow up to 72 hours for a response.

Tuesday to Thursday: 10am - 7pm
Friday & Saturday: 10am - 5pm
Sunday & Monday: Closed

Library card and account questions

*Library Card Account Information (Automated Phone) (704) 416-7363 *Library Card Account Information Online *Library Card Account Questions or Concerns (704) 416-0101 Email Forgotten PIN (Try last 4 digits of phone number) (704) 416-0101

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Library Staff really 'Went the Extra Mile' Experience you'd like to tell us about. Show All Cornelius - Manager: Ellen Giduz   Email Davidson - Manager: Ellen Giduz   Email Freedom Regional - Manager: Irish McNair   Email Hickory Grove - Manager: April Wallace   Email ImaginOn - Manager: Lois Kilkka   Email Independence Regional - Manager: LaJuan Pringle   Email Main Library - Manager: Jonita Edmonds   Email Matthews - Manager: Laura Highfill   Email Mint Hill - Manager: Mark Engelbrecht   Email Morrison Regional - Manager: Susan Green   Email Mountain Island - Manager: Helen McDowell   Email Myers Park - Manager: Susan Kirby   Email North County Regional - Manager: Jo Ann Rodgers   Email Plaza Midwood - Manager: Peter Jareo   Email Scaleybark - Manager: Staci Falkowitz   Email South County Regional - Manager: Susan McDonald   Email Steele Creek - Manager: Rhonda Pinkney   Email Sugar Creek - Manager: Kevin Bittle   Email University City Regional - Manager: Julia Smith   Email West Boulevard - Manager: Alecia Mitchell   Email Feedback about buildings or facilities Email Comments about our websites Email

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Know the department or service you wish to contact?

Administrative Offices (704) 416-0600 Community Events - Request Library Presence Displaying Fliers in Libraries (704) 416-0701 Email Doing Business with the Library - Vendor Information Donations of Books or Materials Educational: Partnership Inquiries (704) 416-0705 Email Employment with the Library Exhibits & Festivals Email Friends of the Library Genealogy & Local History (704) 416-0150 Email Gifts to the Library & Sponsorships (704) 416-0617 Email Human Resources (704) 416-0611 Email Interlibrary Loan (704) 416-0101 Job Help Center Manager (704) 416-0501 Email Library by Mail (704) 416-0553 Email Library Locations Meeting Room Booking Novello Festival of Reading Email Novello Press - the Library's publishing house Outreach Services (704) 416-0558 Email Reading Recommendations for Adults and Teens Reading Recommendations for Children Renewal of Items (704) 416-7363 Volunteering (704) 416-0711 Email Teen Services Email

Are you a member of the media? Visit our Press Room for recent press releases or contact:

Angela Haigler (704) 416-0704 Email